First and foremost... we are always happy to help!

Call us anytime : + 44 (0) 1422 845559

Or email: help@funkyretro.co.uk

For some of the more frequently asked questions, you may find the following information helpful.

1. How to order
2. Cancellations + Amendments
3. Payment
4. Delivery
5. Insurance
6. Packaging
7. Delays

HOW TO ORDER
Simply call us on 01422 845559 and we will take your order over the phone. If you prefer, you may place your order online. Click "add to basket" for all your chosen items. You can review what is in your basket, and add or remove items at any time, up until you are ready to place your order. When you are ready, proceed to the checkout to make your payment by credit or debit card. You will then receive an email confirming your order.

CANCELLATIONS + AMENDMENTS
As soon as you realise that you need to change your order please contact us on 01422 845559 and we will be happy to help you. We will ask you to confirm the change or cancellation in writing. If you amend or change your order, you may find that there are changes to your delivery lead time and/or the price. If it is more than 14 days after the date you placed you order, we may have already started work on your furniture, in which case it will not be possible to amend or cancel the order. In all cases, we will try our very best to accommodate your wishes.

PAYMENT
You may pay by credit card, debit card, bank transfer or cheque. All orders must be paid for in full prior to despatch. Due to the bespoke nature of the work, we usually request full payment upfront before we start work on your order. However, you may instead opt to pay a 50% deposit upfront and the remaining 50% upon completion. Once the final payment has been received, we will despatch you order. Please ask us to arrange this for you.

DELIVERY
UK deliveries are sent on an overnight service, and will be delivered to you between 8.30am and 5.30pm. For an additional £15, you may choose to specify a premium AM service, which will be delivered by midday. Overseas deliveries typically take 4 - 5 working days. If you are not at home, the courier will leave a calling card so that you can re-arrange the delivery at a time convenient to you.

INSURANCE
Upon receiving the goods, we ask you to check your order very thoroughly for any damage caused in transit. It is ESSENTIAL that you inform us immediately of any damage. We only have 24 hours to notify the delivery company of any damage. After this time, you will not be covered by the in-transit insurance and, therefore, we will not be able to provide compensation or a replacement. If, however, you notify us in good time, we will make a claim on your behalf and you will be suitably compensated or provided with a replacement, dependent on what is relevant to your case.

PACKAGING
All orders are very thoroughly packaged in our purpose-made rigid boxes, lined with polystyrene and bubble wrap. Once you have unpacked your order and have confirmed that you are satisfied, we will arrange for the courier to collect the packing case. You do not need to be at home for the collection - the box can simply be left outside your home. All packaging materials are regularly recycled and reused.

DELAYS
Occasionally, delivery of your order may be delayed. We will, of course, make every effort to keep you informed and resolve the situation as swiftly as possible.

Contact us

Delivery Charges

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